Social Central – Law Enforcement Protocols

Effective Date: 2026-07-17

This page explains how Social Central (“we,” “us,” “our”) responds to information requests from law enforcement and other government agencies. It is intended for official government requesters. Ordinary users seeking account help should use Contact.

Submit requests to: support@socialcentral.net with subject line LAW ENFORCEMENT REQUEST. Social Central is operated as a sole proprietorship based in Massachusetts, USA.

1. Valid Legal Process

We disclose user data to government agencies only when we believe disclosure is required or authorized by applicable law. Depending on the type of data requested, we generally require one of the following:

Subpoena — for basic subscriber / non-content records where permitted by law
Court order — for certain account and transactional records as required by law
Search warrant — for contents of communications and other content data, where required by law

We review each request for legal sufficiency, clarity, and jurisdiction. We may object to or seek to narrow requests that are overbroad, improper, or not legally valid.

2. What Your Request Must Include

To process a request, please include:

Requesting agency name and country / state
Requesting officer or agent name, badge/ID number, email, and phone
Case or matter number and a brief statement of the investigation purpose
Specific Social Central identifiers for the target account when known (for example: email address, SCID / user ID, username / display name, or profile URL)
Exact categories of records sought and a reasonable date range
A copy of the signed legal process (subpoena, court order, or warrant) on official letterhead or court form
Response deadline and preferred secure delivery method

Requests that do not identify a specific account or that seek indiscriminate “all users” data will generally be rejected as overbroad.

3. Emergency / Exigent Circumstances

If there is an imminent risk of death or serious physical injury, contact us immediately at support@socialcentral.net with subject line EMERGENCY LAW ENFORCEMENT REQUEST, and include:

A description of the emergency and why disclosure is needed without delay
The specific account identifiers and data needed
Requesting officer contact information for verification
A statement that formal legal process will follow as soon as practicable, where applicable

We may disclose limited information in good faith to prevent or respond to an emergency, consistent with applicable law. Non-emergency requests must use formal legal process.

4. Preservation Requests

Agencies may request that we preserve existing account records pending service of legal process. Send preservation requests to the same email with subject line PRESERVATION REQUEST, identifying the account and the period to preserve. Preservation does not by itself authorize disclosure.

5. User Notice

Where legally permitted, we may notify the affected user that we received a legal request for their information.
We will not provide advance notice when prohibited by law, by the terms of the legal process, or when we believe notice would create a risk of harm, interference with an investigation, or destruction of evidence.
If a non-disclosure order expires or is lifted, we may notify the user at that time when appropriate.

6. Data We May Hold

Depending on the account and retention, records may include account registration details, profile information, IP / device logs, subscription status, and user-generated content (messages, tags, photos) as described in our Privacy Policy. We do not store full payment card numbers; card payments are handled by processors such as Stripe, Apple, or PayPal.

7. Cost Reimbursement

Where permitted by law, we may seek reimbursement of reasonable costs incurred in responding to legal process.

8. Mutual Legal Assistance / Non-U.S. Requests

Social Central is based in Massachusetts, USA. Non-U.S. authorities should generally proceed through appropriate mutual legal assistance treaty (MLAT) or other lawful channels recognized under U.S. law, unless another lawful basis applies.

9. Child Safety and Mandatory Reports

We prohibit child sexual exploitation and abuse material. We may report apparent child sexual exploitation to the National Center for Missing & Exploited Children (NCMEC) or other appropriate authorities, and cooperate with follow-up legal process, consistent with our Acceptable Use Policy and applicable law.

10. Contact

Law enforcement and government legal requests:
Email: support@socialcentral.net
Subject: LAW ENFORCEMENT REQUEST (or EMERGENCY LAW ENFORCEMENT REQUEST / PRESERVATION REQUEST)
Operator: Social Central — sole proprietorship, Massachusetts, USA

This page is for transparency about our process. It is not legal advice and does not create rights beyond those required by law.