Social Central – Takedown Notice Process

Effective Date: 2026-07-17 · Removing AUP-violating profiles and content

Social Central hosts user-generated profiles and content. When content or accounts violate our Acceptable Use Policy (AUP), we remove content and/or suspend or ban accounts under this takedown process. PDF: Download PDF.

1. How to Report a Policy-Violating Profile or Content

Anyone can report a profile or content that violates the AUP using one or more of these methods:

In-app / in-product Report — Report Abuse / Report on user profiles and on social feed posts and comments (web and iOS).
Block / Not for Me — self-protection tools that stop interaction; reports still create moderation records when Report is used.
Support email — support@socialcentral.net (subject line tip: AUP TAKEDOWN REPORT).
Support form — Contact page “Contact Support” form (same form as the login-screen Support button; works signed-in or signed-out).
Login Support — pre-login Support on the login screen for account / safety messages without an active session.

Please include: the reported profile name or User ID / SCID if known, URL or description of the content, and why it violates the AUP.

2. How We Review a Submitted Report

Who reviews

Reports are reviewed by Social Central administrators / the platform operator (sole proprietorship, Massachusetts, USA).
In-product reports land in our Support Requests / moderation queues; email and Contact-form reports are reviewed through the same support inbox processes.

How it is reviewed

Receive report (in-app, email, or form).
Triage by severity (child safety / CSAM, non-consensual intimate imagery, threats/trafficking, other AUP).
Compare reported profile/content against the AUP and Terms.
Decide outcome: no action, content removal, warning, temporary suspension, or permanent ban.
Where appropriate, preserve records and escalate under our Law Enforcement Protocols (including possible NCMEC reporting for child sexual exploitation).

Automated threshold

If five (5) unique users report the same account within five (5) days, the account may be automatically banned pending / in addition to staff review.

Target response times (SLA)

Priority safety reports (CSAM / child exploitation, non-consensual intimate imagery, trafficking, credible threats of violence): target initial review within 24 hours of receipt.
Standard AUP reports: target initial review within 72 hours of receipt.
Resolution: many reports resolve at first review; complex cases may take longer. We may remove content or restrict an account immediately when risk is clear, before a full investigation finishes.

Actions on the reported profile or user

Delete or hide violating content
Warn the user
Temporarily suspend or permanently ban the account
Freeze / remove banned profiles from normal use; ban-evasion re-registration is prohibited and flagged
Retain banned-account records (including images where applicable) for safety / compliance

3. How a Reported User Can Appeal a Removal or Ban

How to initiate an appeal

Email support@socialcentral.net with subject APPEAL BAN OR REMOVAL.
Contact form — https://socialcentral.net/contact/.
Banned-account screen (iOS) — “Contact us if this is an error” (opens support email) and/or Support to open Support Requests.
Include User ID / SCID, approximate date of the action, and why you believe the removal or ban was in error.

Who reviews the appeal

Appeals are reviewed by Social Central administrators / the platform operator.

Expected timeline

Target appeal decision within five (5) business days of a complete appeal submission.

If the appeal is denied

The removal or ban remains in effect.
Rejoining with a new account to evade a ban is prohibited; such accounts remain flagged.
Further appeals on the same facts are not required to be reconsidered unless new material information is provided.
Enforcement decisions are at our sole discretion under the AUP and Terms, except where law requires otherwise.

If the appeal is granted

We may restore content and/or reinstate the account (for example, unban / restore access) as appropriate.

4. Related Documents

AUP · Safety · Contact